Case Study

Repairs Made Easy With AR Based Toolkit For a Consumer Electronic Retail Giant

Challenge

A consumer durables and information technology retail giant was facing challenges when it came to creating engaging learning experiences for their air conditioner services technicians.

Solution

GC Interactive collaborated with Reliance Digital to design and deliver an engaging learning platform for their AC service technicians. We created an AC repair toolkit using marker based Augmented Reality. The solution designed was so intuitive that if the technician pointed their mobile phones/tablets at the marker, they are able to see different tools, it’s utilities and functions and correlate it to the AC repair service.

Outcomes

The AR AC repair toolkit has become a crucial part of retail’s service strategy. With the toolkit, not only technicians retain the knowledge longer but are also able to provide an excellent service to their customers, thereby, increasing probability for customer retention

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